These Terms of Service govern your use of the website at https://www.fortwaynehealth.lol and of the computer systems design, systems integration and related professional and technical services supplied by Against the Grayne LLC, a company with its registered place of business at 1751 Lincoln Ave, Ogden - 84404-5628, United States (US). By using this website or commissioning our services, you agree to be bound by these terms. Please read them carefully before you browse the site or place an enquiry.
Last updated: 4 September 2026. These terms replace any earlier version unless a separate written agreement between you and the company states otherwise.
Against the Grayne LLC operates in the field of computer systems design, computer integrated systems design and the related professional, scientific and technical services that support wood and resin workshops. The developer role for the services described on this site belongs to Ruler Kelsey, working under the oversight of the company. These terms cover both the informational content you find on our website and the professional services you engage when you become a client.
The services fall within computer systems design and related services, professional, scientific and technical services and computer integrated systems design. Nothing in this paragraph seeks to pigeonhole the precise breadth of what we do; rather it records the fields in which we operate so that the scope of our obligations is understandable to everyone.
By accessing our website you confirm that you are at least eighteen years old or, if you act on behalf of a business, that you have the authority to bind that business to these terms. By requesting a consultation, accepting a quotation or instructing work you confirm the same and you accept these terms as they apply to that engagement. If you do not accept these terms, please stop using the site and do not instruct our services.
Our engagement spans the planning and building of digital systems for studios and workshops. We design systems architecture that keeps a wood and resin facility organised, integrate commissioning platforms so orders move smoothly from customer to bench, develop custom catalogues that model real product options, and build data pipelines that capture order and curing information through to completion.
We also help with the operational side, including managed hosting, patching, backup and support, and we advise on documentation that supports workshop safety and compliance. Because every workshop is unique, each engagement is tailored. We prefer written statements of work over assumptions, and we will always tell you honestly what is included and what is not.
An enquiry via our contact form, by email to inbox@fortwaynehealth.lol or by telephone at +18024165678 opens a conversation. It does not by itself create a binding contract for services. We will listen to your needs, ask questions about your workshop and your goals, and confirm our understanding of the problem before we propose any solution.
Where a free consultation is offered it is provided in good faith to help you understand whether we are a good fit. Advice given during an exploratory conversation is indicative and should not be relied upon as a final specification. Any binding scope, price and schedule will be confirmed in a quotation or a written agreement.
When you decide to proceed, we will prepare a written proposal or statement of work. That document will describe the services to be delivered, the deliverables we will produce, the assumptions we rely on, the fees payable and the expected timeline. It will also set out which party supplies what, so that there is no confusion about access, software, hardware or data.
Where the work involves your workshop environment, tools or existing systems, we may need to carry out a site survey either in person or remotely. That survey helps us understand your current setup before we design a system that fits. You agree to give us reasonable access and accurate information so that any survey produces a dependable picture.
Fees are agreed at the time you accept a quotation or sign a statement of work. Unless we agree otherwise, project work is typically invoiced at agreed milestone points, and ongoing managed services are invoiced on a recurring basis. Payment terms, usually net thirty days from the date of an invoice, will be stated in writing with the proposal.
Failure to pay an invoice when it falls due may cause us to pause active work or delay scheduled releases until payment is received. Any taxes, duties or levies imposed on the services are payable by you unless your quotation plainly states that they are included. We aim for transparent pricing with no hidden charges arriving after the fact.
Our professional offering does not extend to matters we are not asked to cover. Out of scope work may include providing legal advice, preparing regulatory filings on your behalf beyond documentation assistance, physically manufacturing or casting resin products, or operating your business. Where your needs reach into such territory, we will say so and point you toward appropriate specialists.
If during a project you request work that was not in the original scope, we will agree that work as a variation with a clear cost and schedule impact. We believe that honest scoping early is far better than a surprise change order late in a pour, and we apply the same principle to our engagements.
Successful systems work depends on shared commitment. You agree to provide accurate, complete and timely information, to make key decisions and to designate a contact who can approve scope and answer questions. Where we need access to your existing systems, accounts or workshop data, you agree to provide it lawfully and to hold any access credentials responsibly.
You also agree to review our draft deliverables within a reasonable window and to give feedback so that we can refine our work. A systems project that receives no review and no response cannot be steered toward the finish line. Our shared duty is to keep each other informed so that the work cures on schedule rather than stalling on the rack.
Upon full payment for a specific deliverable, and subject to the terms of the relevant statement of work, we grant you a licence to use the deliverables we have built for you for their intended purpose within your own business. Where we deliver configuration, documentation or custom software, the licence is tailored to running and maintaining the system we have documented.
We retain ownership of our tools, our methodologies, our templates and any general knowledge we bring to your project, together with any code or material that we have built for our own reuse rather than as a bespoke deliverable for you. Nothing in these terms assigns to you ideas, frameworks or building blocks that we use across our client base, because those are the durable tools of our trade.
In the course of our work we may see materials you treat as confidential, including workshop layouts, product catalogues, customer details, pricing and unfinished ideas. We will keep such confidential information private and use it only to deliver the services you have instructed. We will not disclose it to third parties except where delivery of the service reasonably requires it or the law demands it.
Confidentiality does not cover information that is already public, that we rightfully receive from another source without restriction, or that we are required by law to reveal. On relationship milestones such as completion or termination, we will handle and return confidential records in line with what you reasonably request, subject to our own legal retention duties.
We set schedules based on the information available when the statement of work is agreed and on the assumption that both parties meet their obligations on time. Our delivery dates are estimates in good faith rather than hard guarantees, because software and systems work can be affected by factors outside our control.
We may suspend work if you fail to make agreed payments, fail to provide needed information or access for an unreasonable period, or otherwise breach material terms. We will give you notice before we suspend where practical. While work is suspended the timeline extends by the length of the delay.
Projects rarely stay perfectly still, and we understand that priorities shift. Any change to scope, fees or timeline should be agreed in writing before we begin the changed work. A written change note stating what is different and what it costs protects both of us.
We will not charge you for a change you have not approved, and you should not assume that extra work is free. When a requested variation affects several parts of a project, we will explain the combined effect on cost and schedule so you can make an informed decision about whether to proceed.
We warrant that the services will be performed with reasonable skill and care and in line with the agreed statement of work. Any defined warranty period for a deliverable will be stated in your statement of work. During that period we will, at our option and at no extra charge, correct material defects that we can reproduce and that we agree arise from our work.
Correction of a defect does not extend the warranty period. Any code or system you change after handover, or any integration with tools we have not approved in writing, sits outside the scope of our warranty because we cannot control what later surrounds the deliverable.
We will present each deliverable for your review. You agree to test or review the deliverable within the window stated in the statement of work, normally fourteen days unless we agree otherwise, and to raise any issues in that period. Work we hand over that you do not respond to within the review window may be treated as accepted for the purpose of progressing to the next stage.
If you raise a specific, reproducible issue during the review window we will address it within the scope of the original agreement. Requests for features you did not originally purchase are variations and will be priced accordingly.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, such as liability for fraud or for death or personal injury caused by negligence. Within the full extent permitted by law, our total liability arising under or in connection with any engagement is limited to the fees you have paid us for the specific services that gave rise to the claim.
To the maximum extent permitted by law, and subject to the paragraph above, we are not liable for any indirect or consequential loss, loss of profits, loss of data, loss of business opportunity or loss of goodwill, even if we were advised of the possibility of such loss. We encourage clients to back up their own data and maintain business continuity measures suited to their operation.
You agree to indemnify and hold harmless Against the Grayne LLC and the developer Ruler Kelsey from claims, losses, damages and reasonable expenses that arise from your breach of these terms, from your use of our deliverables in a way contrary to the agreed scope, or from materials you provide to us that are unlawful or that infringe the rights of a third party.
The indemnity does not apply where a claim arises solely from our own defect or from our own breach of these terms. Where a claim arises from the combined operations of both parties, we agree that liability will be apportioned fairly in the light of the responsibility each party carries.
Our website is offered for informational purposes and to allow enquiries about our services. We hope it reads clearly and helps you understand what we do. You agree not to use the site in a way that harms it or others, including attempting to breach security, flooding the site with traffic, scraping it aggressively, or uploading harmful code through our forms or channels.
We want the site content to be accurate and current, but we cannot guarantee that it is free from error or that it is always complete. Information on the site about our capability should be confirmed with us directly before you rely on it for a significant decision. Where the site offers tools, they are provided as they are, subject to the limit of liability above.
Some services we deliver may connect to tools, platforms or data services you already use or choose to adopt. We are not responsible for the operation, availability or underlying terms of those third party services. Where we integrate with them on your instruction, we act as a connector, and you remain responsible for your separate agreements with the third party vendors.
Before we connect systems or move data, we will ask you to confirm that you have the right to authorise the transfer and that the data can lawfully be shared. We will follow any handoff or migration checklist in the statement of work, and we will make clear when our responsibility for given data ends at the point another provider takes it over.
Either party may terminate an engagement on written notice where the other party has materially breached these terms and has not cured that breach within a reasonable stated period after being asked to do so. Either party may also end an engagement on the notice period set out in the relevant statement of work, even where no breach has occurred.
Where an engagement is terminated, we will invoice for work completed up to the effective date plus any non-cancellable commitments we have reasonably made on your behalf. You will pay for the value of the work that has genuinely been performed rather than only for a finished product.
When an engagement ends, the surviving clauses on intellectual property, confidentiality, limitation of liability, indemnity, governing law and dispute resolution continue to apply. Any deliverable already completed and paid for remains licensed for your use in line with the intellectual property clause above.
We will assist, within reason and subject to fees for any out of scope effort, to hand over your materials and the work product so that a smooth transition to a new arrangement is possible. Pending invoices become due on termination unless you and we agree otherwise in writing.
These terms are governed by the laws of the United States and, where applicable, the laws of the State of Utah, without regard to conflict of law principles. Should any dispute arise, we encourage you to contact us first so that we can try to resolve it amicably and promptly through discussion.
If a dispute cannot be resolved by discussion, the parties agree to attempt a good faith resolution through mediation or a similar process before turning to the courts of the State of Utah, which shall have exclusive jurisdiction over any legal claim relating to these terms and to the services. This clause applies only to the extent that such a jurisdiction can lawfully be agreed.
Neither party is liable for delay or failure to perform its obligations under these terms if that delay or failure results from a cause beyond its reasonable control. Such causes include but are not limited to natural events, severe weather, fire, flood, public health emergencies, power failures, internet outages, supplier failures and acts of any public authority.
The party affected by such an event will give the other notice as soon as reasonably practical and will use reasonable efforts to limit the delay. Where the event continues for a prolonged period, the parties will discuss how best to resume the work or to bring the engagement to an orderly close.
If any provision of these terms is held to be invalid or unenforceable for any reason, that provision will be struck out and the remaining provisions will continue in full force and effect. Nothing in these terms reduces the level of care we intend to apply to your work or waives your rights as a consumer where those rights cannot be waived.
These terms, together with any accepted quotation or signed statement of work, form the entire agreement between you and Against the Grayne LLC in relation to the subject matter, and they supersede any earlier written or spoken understanding. Any statement not captured in writing should not be treated as part of the arrangement.
Notices concerning these terms or any engagement should be sent to our registered business address or to our email address. All notices are deemed served on receipt where delivered electronically, unless you receive an automated delivery failure, and on the third business day after posting where sent by post.
You may reach us by email at inbox@fortwaynehealth.lol, by telephone at +18024165678, or by post to Against the Grayne LLC, 1751 Lincoln Ave, Ogden - 84404-5628, United States (US). We will acknowledge notices promptly and will do our best to respond to genuine enquiries within a reasonable time.
Operating entity: Against the Grayne LLC, 1751 Lincoln Ave, Ogden - 84404-5628, United States (US). The services on this site are developed and operated by the developer Ruler Kelsey on behalf of the company.